FAQs Game-Used

SHIPPING

• All shipment ship via UPS, with most items requiring a signature at time of delivery.  Please allow 1-2 business days for shipment processing.

WHERE CAN I CHECK THE STATUS OF MY ORDER?

• To check the status of your order you can login to your account here. Once your order ships, you will be sent an e-mail notification with tracking information. You can also contact us here for any order information.

HOW DO I RETURN A VGK AUTHENTICS ITEM THAT I BOUGHT ON VEGASTEAMSTORE.COM?

• All sales of Vegas Golden Knights Game-Used Merchandise are final. If you feel like the item you have received is incorrect, please contact us here or email us directly at authentics@vegasgoldenknights.com.

I RECEIVED MY ORDER BUT IT WAS INCORRECT/DAMAGED. WHAT ARE MY OPTIONS?

• If you feel like the item you have received is incorrect, please contact us here or email us directly at authentics@vegasgoldenknights.com.

CAN I CHANGE OR CANCEL MY ORDER?

• Once an order is entered into our system, a customer service agent may or may not be able to cancel your order. Please contact us here or email us directly at authentics@vegasgoldenknights.com. Once your order has shipped, we will not be able to cancel your order.