FAQs Game-Used
SHIPPING
- All shipment ship via UPS, with most items requiring a signature at time of delivery. Please allow 1-2 business days for shipment processing.
WHERE CAN I CHECK THE STATUS OF MY ORDER?
- To check the status of your order you can login to your account here. Once your order ships, you will be sent an e-mail notification with tracking information. You can also contact us here for any order information.
HOW DO I RETURN A VGK AUTHENTICS ITEM THAT I BOUGHT ON VEGASTEAMSTORE.COM?
- All sales of Vegas Golden Knights Game-Used Merchandise are final. If you feel like the item you have received is incorrect, please contact us here.
I RECEIVED MY ORDER BUT IT WAS INCORRECT/DAMAGED. WHAT ARE MY OPTIONS?
- If you feel like the item you have received is incorrect, please contact us here .
- Once an order is entered into our system, a customer service agent may or may not be able to cancel your order. Please contact us here. Once your order has shipped, we will not be able to cancel your order.