FAQs Game-Used
WHERE CAN I CHECK THE STATUS OF MY ORDER?
- To check the status of your order you can login to your account here. Once your order ships, you will be sent an e-mail notification with tracking information. You can also contact us here for any order information.
HOW DO I RETURN A VGK AUTHENTICS ITEM THAT I BOUGHT ON VEGASTEAMSTORE.COM?
- All sales of Vegas Golden Knights Game-Used Merchandise are final. If you feel like the item you have received is incorrect, please contact us here or email us directly at authentics@vegasgoldenknights.com.
I RECEIVED MY ORDER BUT IT WAS INCORRECT/DAMAGED. WHAT ARE MY OPTIONS?
- If you feel like the item you have received is incorrect, please contact us here or email us directly at authentics@vegasgoldenknights.com.
- Once an order is entered into our system, a customer service agent may or may not be able to cancel your order. Please contact us here or email us directly at authentics@vegasgoldenknights.com. Once your order has shipped, we will not be able to cancel your order.