Please navigate to our Shipping Policies page for information regarding shipments, which includes details on different shipping methods, custom items, and additional updates on busy seasons.

* Please read the product description thoroughly, as individual product fulfillment times may vary.

Once your order has been shipped, you will receive an email notification that includes tracking information.

Yes. All orders ship via UPS.  Duties, taxes, and brokerage are the responsibility of the recipient. 

Please review and read the terms of each coupon code to ensure that your item(s) are eligible for use. All information regarding coupon codes and other promotions can be found here.

Please note only one discount and/or promo code can be used at once.

All VGK & HSK Authentics items are ineligible for promotions and discount codes.

Our site is updated daily with inventory being added and removed frequently. If you do not see the item you're looking for, it is likely out of stock.

We suggest that you sign up for our newsletter for the latest news on product releases and restocks.

For items that are on the site, but unavailable to purchase, we recommend utilizing the "notify me when in stock" option, which can be found on the product's page when applicable.

Should you have any inquiries related to specific game-used or player-worn products, please reach out to our dedicated Authentics team at:
authentics@vegasgoldenknights.com.

Our knowledgeable team will be ready to assist you with any questions you may have.

If you need to change or cancel your order, please email us through the Contact Us form below. We process orders as quickly as possible to ensure timely delivery, so it may not be possible to change or cancel your order once it's confirmed.

Please refer to our Returns & Exchanges page to review our return policy.

You will receive a separate notification email when the order is ready. We aim to have pick-up in-store orders ready within 2-4 business days unless otherwise stated in the product description.

Orders will be available to pick up at The Armory after puck drop during Vegas Golden Knights games.

Please have your confirmation email available upon arrival to collect your order.

Orders will be held for up to 30 business days. If an order is not picked up within this timeframe, it will be subject to cancellation, with the exception of VGK Authentics merchandise.

This program is the team's official channel for Game-Used, Game-Worn and Pro-Stock products. Tagging these products with the holograms shown below, ensures fans and collectors that their item is authentic.

Items are collected from the ice or the locker room by NHL off-ice officials or the team's head equipment manager. These items are given to the VGK Authentics team to be tagged and distributed. Game-used and game-worn products were seen in use by the NHL off-ice officials, the head equipment manager, and/or the VGK Authentics team. Every item is individually tagged with an official tamper-proof hologram and is entered into our online database, allowing fans to trace the authenticity of their items through VGK Authentics. This easy-to-use tracking system gives five fans access to all the details surrounding each item, while also ensuring memorabilia is issued by the Vegas Golden Knights and is 100% authentic.

VegasTeamStore.com lists items as they become available from the VGK Authentics department.

Should you have any inquiries related to specific game-used or player-worn products, pleae reach out to our dedicated Authentics team at: authentics@vegasgoldenknights.com.

Our knowledgeable team will be ready to assist you with any questions you may have.

All VGK & HSK Authentics products are final sale and ineligible for return or exchange.