Shipping and Fulfilment

When will my order ship?

Most orders ship within 1-2 business days. Please allow additional processing time for custom or international orders.

How do you ship orders?

All orders are shipped Via UPS and The United States Postal Service. All orders within the US will have the ability to track to their destination.

Do you ship to APO/FPO/DPO/PO BOX?

Yes. The USPS is the only carrier who delivers to these addresses so all orders will ship via Priority Mail regardless of shipping method chosen. Please note we do not offer expedited shipping for PO BOX addresses.

Do you ship to US TERRITORIES (Puerto Rico, Guam, etc.)?

Yes. We use USPS to ship to US Territories and all orders to these addresses will ship via Priority Mail regardless of shipping method chosen.

International Orders

Do you take international orders?

Yes. Please allow extra time for processing.

What is your return policy?

Please review our return policy page for complete details on important exclusions and requirements.

Other Questions

How do I update my password?

To update your password, go to the My Account page and enter the new password in the "Password" and "Confirm Password" fields and then click the "Update" button that is located below the Billing Address field.

I have a coupon code but it is not working, what should I do?

Please contact our Customer Service Team and they will able to assist you.

I don’t see a product I want can you help me find it?

Yes. Please contact our Customer Service Team and we would be happy to assist in finding products, product information or placing an order

I forgot my log in and/or password, what should I do?

 

Please visit the registration page and click the forgotten password link. If you encounter issues with the forgotten password process, please contact Customer Service here.

I am having an issue using the website who can I talk to?

You can contact our Customer Service Team with any issues you are having with the website, or an order you placed with us. Customer Service representative are available to help you from 10:00AM to 7:00PM PST and can be reached by phone at 1-702-692-1606 or contact us here.